Water damage restoration Townsville
Burst pipes, storms, floods and fires. We dry out carpets and buildings, clean up smoke damage, and work with your insurer.
If the water is still coming in
- 1 Turn the water off, if it's a pipe or an appliance
- 2 Turn the power off at the switchboard for any wet room
- 3 Lift what you can off the floor
- 4 Ring us
Don't use a household vacuum on wet carpet, and don't pull the carpet up yourself. More in our guide to what to do in the first hour after a flood.
24 hours a day, 7 days a week
07 4725 6256In Townsville's humidity, wet carpet and walls can start growing mould within days. The sooner the drying starts, the more can be saved.
Not urgent? Send us the detailsWhat happens on a water job
- 1
We get the water out
Standing water comes out of the carpet and off the floors with extraction machines. Sewage gets cleaned up and the area decontaminated.
Extraction - 2
We dry the carpet and the building
Air movers and dehumidifiers run until the carpet, walls and floors are dry. Where the water has sat, we treat the mould too.
Air movers 
Dehumidifier - 3
We look after your belongings
We list what's damaged and what can be restored, and clean what can be saved. If the house needs building work, we pack up your things and store them until it's finished.
Fire and smoke
From a bit of smoke in one room to a whole house. We clean up the soot and smoke, treat the smell, and sort your things into what can be saved and what can't.
Insurance
Most of our restoration work goes through insurance. We give the insurer a full list of damaged and restorable contents. If you're not claiming, we quote it like any other job.
Water damage restoration Townsville FAQs
Something else? Ring 07 4725 6256, Monday to Friday, 8am to 5pm.
The carpet is soaked right now. What do I do?
Turn the water off if it's a pipe, switch the power off to the wet rooms, and ring us on 07 4725 6256. Lift what you can off the floor. Don't use a household vacuum on wet carpet.
Do you work with insurance companies?
Yes. A lot of our water and fire work goes through insurance. We give the insurer a list of damaged and restorable contents.
Can wet carpet be saved?
Often, if it's clean water and it's dried quickly. Carpet soaked by sewage or floodwater from outside usually has to go.
What happens to our furniture and belongings?
We list what's damaged and what can be restored. If the house needs building work, we can pack up your things and store them until it's done.
Do you clean up after a fire?
Yes. We clean up smoke and soot damage and treat the smell.
Water still coming in?
Ring us now, 24 hours a day, 7 days a week. Or send us the details and photos.
Office Monday to Friday, 8am to 5pm. Emergencies 24/7.